Hair Closure Aftercare

Have you ever had a client come back to you to complain about a closure shedding? Closures are a delicate product and it’s important that your client fully understands how to look after their new hair. If your clients follow the correct aftercare you should never get a problem. In this article I describe some of the problems you may see and how to avoid them.

In normal use, a closure should last around 9 months. With perfect care we’ve known closures to last for upto 18 months. If your client is not able to follow our guidelines, the life of the closure can be seriously reduced, even to as low as 3 months.

The Problem
“My closure is shedding and has a massive bald patch, there must be a fault with this hair!”

It’s unlikely for shedding to be caused by a manufacturing fault. If the shedding is caused by loose knots or a manufacturing problem with the closure itself, the shedding will not appear as a large bald patch. A large bald patch is usually indicative of an aftercare problem.

Where a client has reported problems, we recommend first speaking to the client to determine what they have done to their hair since their appointment. Shedding can be caused by head scratching, using tape, conditioner on the knots and brushing too hard.

Head Scratching
Excessive head scratching can cause serious damage to a closure. For example, a client who doesn’t wash her own hair but instead pops into the salon for a wash and blow dry every few weeks because they do not want to wash their system at home is likely to experience an itchy scalp. Excessive scratching in this case will cause damage to the closure. We advise washing the hair weekly to prevent this.

Problems caused by using tape
When using tape with a closure, care must be taken to ensure that hair does not get stuck in the tape. Hair stuck in the tape will be ripped out when removing, reducing the life of the closure significantly.

Root Spray
We never advise to use root spray on a closure. Using root spray will add chemicals to the closure, damaging the base and causing more shedding. As soon as we see a small patch in our clients closure on a maintenance appointment, we should be warning them that they may need to buy a new one for their next appointment and advising the client what they may of done to cause this shedding.

Hair Washing
Inexperienced salons may be unaware of how to carefully wash a new hair system. We have all seen clients who have gone back to their regular salon for a wash and blow dry, only for the inexperienced salon to scrub the closure, ruinnig it. We know our hair system clients like to show off their new hair to their regular hairdresser, but to prevent complaints we need to educate our clients or their hairdresser on how to wash and blow dry our hair systems properly.

In normal use, our closures last around 9 months for the majority of clients but we want to set you and the client up for success and recommend you advise your clients that their closure will last between 3 to 6 months. Any longer than that will then be a bonus to your client eliminating any complaints.

Our Tips:

• Make it clear to your clients that closures are a delicate product and they do require careful aftercare. We supply you with an aftercare sheet on every order to supply to your clients.
• Ask your clients to sign terms and conditions agreeing to the aftercare advised and how not to damage the closure
• Make sure your client knows the closure has a limited lifespan and they need to replace their closure if they come back after a few weeks with any problems.

I hope this helps you prepare your clients after receiving their new hair system. If there’s anything you would like adding to the guidance, please drop me a message.

Gemma x