Terms & Conditions for 2-Month Hair Closure Guarantee

These Terms & Conditions apply to the 2-Month Guarantee provided for hair closures purchased from Hair Closures UK By purchasing and using our hair closure, you agree to the following terms:

1. Guarantee Coverage

This guarantee covers manufacturing defects in the hair closure, including:

• Excessive shedding beyond normal use
• Premature balding or thinning of the lace
• Faulty construction (e.g., loose knots, lace tearing under normal use)

2. Exclusions

The guarantee does not cover damage caused by:

• Improper installation, removal, or maintenance
• Excessive heat styling, bleaching, or coloring
• Chemical treatments or exposure to harsh products
• Normal wear and tear, including minor shedding
• Accidental damage, misuse, or negligence

3. Eligibility for a Replacement

To qualify for a replacement under this guarantee:

• The claim must be made within 60 days of the purchase date.
• The original proof of purchase (receipt or order confirmation) must be provided.
• The hair closure must be returned in its original condition (excluding normal use).
• The product must be inspected and approved by our team before a replacement is issued.

4. Claim Process

• Contact our customer service team at enquiry@hairclosures.co.uk within the 60-day period.
• Provide a detailed description of the issue along with photos or videos.
• Ship the defective product back to us (return shipping costs will apply).
• If approved, a replacement closure of the same style and length will be issued. No refunds or exchanges for a different product.

5. Limitations

• The guarantee applies only to the original buyer and is non-transferable.
• Only one replacement per purchase is allowed.
• We reserve the right to deny a claim if the damage is determined to be caused by improper care.

By purchasing, you acknowledge that you have read and agreed to these Terms & Conditions.

For further inquiries, contact us at enquiry@hairclosures.co.uk